LTM Baby and Mobility – How it works

 

ORDERING

1.       On the Home Page choose from one of the categories listed and add your item to your cart. Go to as many categories as needed to add items to your cart

2.       Fill in your details on the reservation forms that follow.

3.       You will receive an email confirmation within 24 hours.

 Yes, it’s that simple!

DELIVERIES

            Private residence - Yes we will deliver and pick up the baby gear right form a residence. If you are renting a crib we will set it up as well. Just select the “Private residence” option on your reservation form and fill in the address. Once you see the time options for your area simply ask the person you are staying with what would be most convenient for them. We can also arrange the delivery and pick up times directly with your host and in many cases leave equipment on a secluded porch or side gate. If you are staying in a gated community don’t forget to leave us the gate code in the “Special Instructions” section of your order or tell the security guard we are coming. 

 

            Rental Properties - Deliveries to rental properties can work a couple of ways.

1.       If you or someone in your party will be at the destination during one of the available time windows offered for that location on both your delivery and pick up days then select the appropriate times on your reservation form and we will be there. If you are staying in a gated community don’t forget to leave us the gate code in the “Special Instructions” section of your order or tell the security guard we are coming.

2.       We work with most property management companies and homeowners so if you are arriving or departing outside the available time windows for your location we can arrange the delivery and pick up directly with them. Usually, there is a cleaning crew there prior to your arrival and after you depart so we can get access easily. If there is no cleaning crew many times the property manager can either meet us there or give us access to the unit. In many cases we can also leave equipment on a secluded porch or side gate. Just select the “Rental Home/Condo” option on your reservation form and give us the property management info. Let them know that you’re renting baby equipment and we will do the rest.

Hotels – Be aware! If you ask a hotel if they have cribs and they say yes, they are most likely talking about a pack n play or portable crib and not a full-size crib.Please be sure to let the hotel know you have a delivery coming. All items can be dropped off and picked from the hotel front desk or concierge so you don’t necessarily have to be there when we deliver or pickup. When you check out just return the items back to the front desk tagged with your name. Make sure that the items are returned back to the front desk at the beginning hour of the pickup time slot you select on your reservation form.

Airports - Depending on your destination, airport service can be arranged in several different ways. Items can be delivered or pickup by meeting you at the cell phone lot. If your flight is delayed or early please contact up via phone or text at 862-774-3076.

Self Pickup - We will work with you on timing your pickup and drop off from our location as it coincides with your travel schedule and our availability. When submitting your form you can select certain time options and you will be contacted via email to arrange a final time along with contact information.

Separate Delivery/Pickup Locations – Yes, we can pick up your rental equipment from a different location than the one it was dropped off at, but it must be a location within our delivery area.  Simply specify the pickup address in the appropriate section of your reservation form.  We will contact you if there are any issues. An extra fee may apply. 

 

ORDER CHANGES

Making changes to an order can be done easily through our order editing system. Note that order changes are subject to availability and will be confirmed via email.                                                                                                  

1. On the home page select the “Login” icon tab and enter your login information. 

2. From this page, you can view and edit your order.                                                                                                                            

3. We can also edit your order or answer any questions you may have. Simply email letting us know what changes you would like to make and we will take it from there.

 

BILLING INFORMATION

Once an order is placed your card will be verified and then charged within 48 hours. Any order cancellations or adjustments due to order changes will be applied to the credit card on file. Sorry, but we do not accept cash or checks. Please see our Terms and Conditions page regarding order cancellations and other important information. The billing period for a reservation starts on the delivery day and concludes the day prior to pick up. You are not charged for the pickup day as that is considered a non-use day. 

 

TERMS AND CONDITIONS

PLEASE SEE OUR TERMS AND CONDITIONS PAGE WHICH WILL EXPLAIN EQUIPMENT POLICIES AND REGULATIONS. CONTACT US WITH ANY QUESTIONS.

info@ltmbabyandmobility.com

862-774-3076