LTM Baby and Mobility Rentals – Terms and Conditions

 

**Delivery Policy** 

The delivery and pickup of baby equipment typically requires a 2 to 4-hour time window, depending on your destination city. Airport orders are handled differently, as we coordinate directly with your arrival and departure times. Once a delivery or pickup time window is confirmed, it is the client's responsibility to ensure someone is present at the location during that window or that we have access to the location. If no one is available, or we cannot gain access, we will attempt to reschedule, but this may incur an additional delivery fee. For rental properties, it is the client's responsibility to inform the property management of the delivery and pickup by our company. Any delays or loss of products due to the property management being unaware may result in additional fees. If your property is in a gated community, please ensure that the guard gate is notified or that you provide the necessary gate code. Failure to do so, causing delays, may also lead to extra charges. If you opt for porch pickup and delivery on your reservation form, it is crucial to ensure that all equipment is kept in a secure, hidden area such as a side gate or backyard. The renter assumes responsibility for any lost or stolen items from the porch, even after checkout. For hotel stays, delivery and pickup are usually conducted through the hotel’s bell closet. The renter is responsible for ensuring that the equipment is tagged with your name and placed back into the bell closet at the start of the pickup time window. Do not leave the equipment in your room after checkout. If the equipment is not in the bell closet and our staff has to spend extra time locating it, a $50 charge will apply. 

**Schedule Changes** 

Requests to change delivery or pickup times within 24 hours of the scheduled time are subject to availability and may incur a schedule change fee. Please note that there is a 3-day minimum rental period. While you may book items for 1 or 2 nights, a 3-night charge will apply.  

**Damages/Lost or Stolen Products** 

Except for highchairs, our rental equipment has a strict no food or drink policy (water is allowed). Additionally, our strollers have a no sand policy (walking on boardwalks is fine, but strollers should not be used on the sand or contain sand-covered items). Please also be very careful with sunscreen as it stains fabrics. The renter is responsible for returning the products in the condition they were received; any cleaning fees will be charged to the credit card on file. The renter is also responsible for any lost or stolen equipment and will be charged for replacements as necessary. Products must be returned with all accessories and in proper working order. Excessive damage beyond normal wear will be repaired or replaced at the renter’s expense, and any additional charges will be applied to the credit card on file. If an item is lost at a hotel, car rental agency, rental property, or other location, the renter has 72 hours to retrieve it. After this period, the cost of the item will be charged to the card on file, and any extra trips to retrieve equipment may incur additional delivery fees. 

**Cancellations & Early Termination** 

We understand that travel plans can change. Orders canceled within 2 days of the delivery date will be charged 50% of the original order amount or the minimum order amount for the area, whichever is greater. Once products have been delivered, refunds are not available. 

**Issues with Your Order**

If you encounter any issues with your order or the products you’ve received, please contact the local number provided in your confirmation email to resolve the issue. We will work to correct the problem by fixing or replacing the product or offering another solution. Complaints made after the rental term has ended will not be credited or refunded. If you are dissatisfied with our service, we do not offer automatic full refunds, but we will do everything possible to make things right for you. 

**Safety & Sanitation** 

Safety is our top priority when it comes to renting baby equipment. All products comply with current federal safety standards and are regularly checked and replaced as needed. For more information on product safety, please visit the Consumer Products Safety Commission at www.cpsc.gov. All equipment is thoroughly cleaned and sanitized before delivery. Sanitation procedures may vary by location, but all uphold the highest standards. For specific cleaning procedures at your location, please email us at info@travelingbaby.com. 

**Car Seat Installation** We do not provide car seat installation services. Instructions for installing car seats are typically found on the seats themselves. Local fire stations can also assist with car seat installation.